Manager - Claims Operations

474

Sydney, NSW, Australia
Not specified; compynywide incentive scheme + sala...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences

Job Summary

  • You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.
  • As a hands-on leader, you will coach Group Managers, manage resources and budgets, and serve as the key contractual contact for client Youi.
  • The role offers flexibility to work from home up to 2 days per week along with comprehensive benefits including a corporate wellbeing program and generous parental leave.

Matching Summary

You will lead and coordinate multiple Case Management teams across New South Wales and South Australia while ensuring consistent high-quality customer experiences.

Salary

Not specified; Companywide incentive scheme + salary reviews; Up to 16 weeks paid parental leave plus super

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Confident stakeholder management skills
  • Ability to influence at senior levels

Nice-to-have

  • Hands-on leadership style
  • Resilient team builder
  • Commercially minded approach
  • Continuous improvement mindset
  • High-performing culture creator

Key Requirements

  • Proven experience in CTP claims environment
  • Personal injury claims background required
  • Senior leadership capability demonstrated

Work Rights

Not specified

Tailored Resume

Cover Letter