Senior Telecommunications Operator - On-site

Brigham and Women's Faulkner Hospital

Boston, MA, US
Base: $17.71 - $22.79phly; bonus/equity: not speci...
Fully remote
2+ years of call center experience
35 wpm typing speed
Excellent spelling and grammar skills
The role involves providing outstanding customer care in a multifunctional 24/7 on-site medical call center at Brigham and Women's Hospital

Job Summary

  • The role involves providing outstanding customer care in a multifunctional 24/7 on-site medical call center at Brigham and Women's Hospital.
  • Responsibilities include handling incoming calls, managing paging requests, activating emergency codes for disasters, and maintaining accurate staff schedules.
  • Candidates must be capable of working evening shifts Tuesday through Saturday and potentially overnight shifts alone without supervision.

Matching Summary

The role involves providing outstanding customer care in a multifunctional 24/7 on-site medical call center at Brigham and Women's Hospital.

Salary

Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses available

Skills & Requirements

Must-have

  • 2+ years of call center experience
  • 35 wpm typing speed
  • Excellent spelling and grammar skills
  • Windows applications knowledge
  • Flexible shift availability including evenings

Nice-to-have

  • Previous training experience preferred
  • Knowledge of medical terminology helpful
  • Experience with Sonant or USA Mobility systems
  • Ability to work independently unsupervised
  • Strong inter-personal phone skills

Key Requirements

  • High School Diploma or equivalent
  • 2+ years of call center experience
  • Typing speed of 35 wpm minimum

Work Rights

Not specified

Tailored Resume

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