Cs&otc Associate

Elsevier

Chennai, India
Hybrid
Customer service order to cash
Operational reporting and analytics
Microsoft excel proficiency
The CS & OTC Associate role involves managing orders, generating reports, and analyzing data to improve customer satisfaction and operational performance

Job Summary

  • The CS & OTC Associate role involves managing orders, generating reports, and analyzing data to improve customer satisfaction and operational performance.
  • Elsevier offers flexible working arrangements including remote work, flexible hours, and various wellbeing initiatives to support employee work-life balance.
  • Comprehensive benefits include health insurance covering family and parents, group life and accident insurance, employee assistance programs, and subsidized meals in Chennai.

Matching Summary

The CS & OTC Associate role involves managing orders, generating reports, and analyzing data to improve customer satisfaction and operational performance.

Skills & Requirements

Must-have

  • Customer service order to cash
  • Operational reporting and analytics
  • Microsoft Excel proficiency
  • Customer query resolution
  • Shift work willingness
  • End to end process knowledge
  • Root cause analysis and CAPA

Nice-to-have

  • Collaborative team player
  • Adaptability in dynamic environment
  • Strong communication skills
  • Problem solving using existing solutions
  • Flexible hybrid work pattern
  • Work-life balance initiatives

Key Requirements

  • 1 to 2 years operations experience
  • Fluent English verbal and written
  • Experience in customer-facing roles
  • Proficiency in Microsoft Office Excel
  • Willingness to work in shifts

Work Rights

Not specified

Tailored Resume

Cover Letter