Customer Service Rep - Fl

Gerber Collision & Glass

Not specified, Not specified, US
Exceptional customer experience
Manage customer relationships
Schedule vehicle repair appointments
The CSR is responsible for providing an exceptional customer experience and managing working relationships with customers and insurance companies

Job Summary

  • The CSR is responsible for providing an exceptional customer experience and managing working relationships with customers and insurance companies.
  • Key responsibilities include scheduling appointments, obtaining repair authorization, preparing repair order packets, and recording all communication.
  • Gerber offers comprehensive benefits including PTO, parental leave, medical insurance effective Day 1, and a 401(k) with company match.

Matching Summary

The CSR is responsible for providing an exceptional customer experience and managing working relationships with customers and insurance companies.

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Manage customer relationships
  • Schedule vehicle repair appointments
  • Retrieve insurance assignments
  • Record communication using CCC One
  • Manage ARMS system

Nice-to-have

  • Passionate about delivering goals
  • Great place to grow careers
  • Inclusive and diverse workplace
  • Sales drive

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year experience in a similar role
  • 1 year experience in auto body or similar work environment
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter