Commercial Client Service Representative

Swbc Foundation

San Antonio, TX, United States
On-site
Internal and external customer service
Relationship management with financial institutions
Handling complex questions and problems
Provides internal and external customer service support, including relationship management with financial institutions and handling complex inquiries

Job Summary

  • Provides internal and external customer service support, including relationship management with financial institutions and handling complex inquiries.
  • Manages the support line, performs account maintenance, and resolves collateral protection insurance coverage questions.
  • SWBC offers a competitive compensation package, work/life balance, and opportunities for career enhancement and growth.

Matching Summary

Provides internal and external customer service support, including relationship management with financial institutions and handling complex inquiries.

Skills & Requirements

Must-have

  • Internal and external customer service
  • Relationship management with financial institutions
  • Handling complex questions and problems
  • Managing support line
  • Verifying and updating loan information
  • Working under stressful conditions

Nice-to-have

  • Professional and timely issue resolution
  • Providing training on procedures
  • Maintaining professionalism and enthusiasm
  • Career enhancement and growth opportunities

Key Requirements

  • High School Diploma or GED
  • 1-2 years experience in product implementation and high-level customer service
  • Experience in insurance or banking environment
  • Working knowledge of insurance coverage and procedures
  • Strong orientation to detail and accuracy
  • Excellent interpersonal, organizational, and communication skills
  • Strong computer and keyboard skills including MS Word and Excel
  • Ability to stoop, kneel, and sit for long periods

Work Rights

Not specified

Tailored Resume

Cover Letter