Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization
Job Summary
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization.
Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments.
Position works in a team environment and delivers exceptional customer service.
Matching Summary
Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization.
Skills & Requirements
Must-have
Exceptional customer service
HIPAA and confidentiality knowledge
Revenue cycle components knowledge
Accurate registration impact understanding
Basic typing at 45 WPM
Basic ten key skills
Nice-to-have
Compassionate and resilient team
Positivity driven environment
Flexibility to facilitate change
Maintain composure in high-pressure situations
Key Requirements
High school diploma or GED
Previous customer service experience
Medical Terminology, CPT and ICD-10 coding preferred
Experience with multiple computer applications/operating systems
Knowledge of insurance payer regulations
Knowledge of patient rights
Analytical skills to solve problems
Organization, prioritization and time management skills
Ability to multi-task
Associate's degree in related field (Cancer Center ONLY)