Gérant·e De L’expérience Client, Temporaire-temps Plein (h/f/d)

Sofitel Sydney Wentworth

Montebello, Canada
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Customer needs anticipation
Client engagement programs
Field presence and active listening
** The Sofitel Sydney Wentworth is seeking a full-time temporary Client Experience Manager at the Fairmont Le Château Montebello in Montebello, Canada. The role focuses on enhancing customer experience through personalized service, complaint management, and team leadership, while the company emphasizes a collaborative culture and strong values. **

Job Summary

  • The Château Montebello cultivates lasting relationships and offers a unique work environment with a strong sense of community and career longevity.
  • The role involves anticipating client needs, maintaining a visible presence to gather feedback, and managing complaints to continuously improve the customer experience.
  • The company offers a competitive benefits package including travel discounts, free parking, access to sports facilities, and a comprehensive employee assistance program.

Matching Summary

Match Score: 75

** The Sofitel Sydney Wentworth is seeking a full-time temporary Client Experience Manager at the Fairmont Le Château Montebello in Montebello, Canada. The role focuses on enhancing customer experience through personalized service, complaint management, and team leadership, while the company emphasizes a collaborative culture and strong values. **

Skills & Requirements

Must-have

  • customer needs anticipation
  • client engagement programs
  • field presence and active listening
  • complaint management
  • interdepartmental coordination
  • bilingual French-English required

Nice-to-have

  • strong collaborative environment
  • commitment to diversity and inclusion
  • philanthropic initiatives
  • continuous learning opportunities

Key Requirements

  • Minimum one year of team supervision experience
  • Hotel or university diploma is an asset
  • Experience with hotel loyalty programs is an asset
  • Proficiency in Windows environment (Word, Excel, PowerPoint)
  • Knowledge of Opera Cloud PMS is an asset
  • Legally eligible to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter