Customer Service & Operations Support Assistant

Sime Motors NZ

Singapore
**
Manage servicing and breakdown hotlines
Coordinate vehicle changeovers and repairs
Schedule workshop appointments and track progress
** Sime Motors NZ is seeking a Customer Service & Operations Support Assistant in Singapore to enhance customer interactions and support operational efficiency. The ideal candidate should have at least two years of relevant operations experience, strong organizational skills, and a Class 3 driving license. **

Job Summary

  • The role serves as the key point of contact ensuring smooth operations and a positive customer journey through timely support.
  • Candidates will manage servicing hotlines, coordinate vehicle repair updates, and facilitate courtesy vehicle allocation for internal customers.
  • Employees join a trusted brand with a regional footprint offering structured training, career progression, and employee benefits.

Matching Summary

Match Score: 75

** Sime Motors NZ is seeking a Customer Service & Operations Support Assistant in Singapore to enhance customer interactions and support operational efficiency. The ideal candidate should have at least two years of relevant operations experience, strong organizational skills, and a Class 3 driving license. **

Skills & Requirements

Must-have

  • Manage servicing and breakdown hotlines
  • Coordinate vehicle changeovers and repairs
  • Schedule workshop appointments and track progress
  • Generate job chits in Salesforce system
  • Update fleet management systems with real-time data

Nice-to-have

  • Strong planning and organizational skills
  • Strong negotiation skill for stakeholder interactions
  • Proactive communication with customers and teams
  • Support continuous improvement efforts in operations

Key Requirements

  • Minimum O Level or equivalent education
  • Minimum 2 years of operations experience
  • Possess a Class 3 Driving Licence

Work Rights

Not specified

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