Medical Complaint Handling Specialist With Eu Language
Alcon
Warsaw, Poland
Hybrid (3 days in office, 2 days remote)
Proficiency in english and european language
1 year experience in complaints handling
Knowledge of gdpr and local regulations
Alcon is seeking a Medical Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing and processing complaints related to Alcon's medical devices and OTC products, ensuring compliance with regulatory standards while providing excellent customer communication
Job Summary
This role is part of Alcon's Quality & Regulatory Affairs function ensuring products meet strict global compliance standards.
The specialist processes complaint records involving Alcon devices across the EMEA region including intake, triage, and customer communications.
Employees enjoy a flexible hybrid work model (3/2 weekly) and opportunities to influence solution design in a high-paced agile environment.
Matching Summary
Match Score: 85
Alcon is seeking a Medical Complaint Handling Specialist fluent in a European language to join their Quality & Regulatory Affairs team in Warsaw, Poland. The role involves managing and processing complaints related to Alcon's medical devices and OTC products, ensuring compliance with regulatory standards while providing excellent customer communication.
Skills & Requirements
Must-have
Proficiency in English and European language
1 year experience in complaints handling
Knowledge of GDPR and local regulations
Data entry into safety systems
Triage of adverse event reports
Nice-to-have
Experience with quality management systems
Ability to work in agile environment
Effective communication with stakeholders
Interest in medical device sector
Collaboration in international teams
Key Requirements
Completed higher education
About 1 year of experience in customer service or complaints handling