Assistant Director, Response & Communications Centre (rcc)

Singapore Government (SGGOVTERP)

Singapore, Singapore
4 to 6 years experience
Supervisory experience
Call centre operations management
The incumbent supports the Deputy Director in overseeing call centre operations for vaping case management

Job Summary

  • The incumbent supports the Deputy Director in overseeing call centre operations for vaping case management.
  • He/She manages the day-to-day call centre operations and supervises frontline teams.
  • The successful candidate will be offered a 1-year contract with an option for automatic renewal for a further one year.

Matching Summary

The incumbent supports the Deputy Director in overseeing call centre operations for vaping case management.

Skills & Requirements

Must-have

  • 4 to 6 years experience
  • supervisory experience
  • call centre operations management

Nice-to-have

  • strong analytical skills
  • excellent communication skills
  • customer service orientation

Key Requirements

  • experience coordinating with government agencies
  • supervisory experience managing call centre teams

Work Rights

Not specified

Tailored Resume

Cover Letter