Customer Service Advisor

Barclays

Glasgow, United Kingdom
Base: £26,500; bonus/equity: performance-related b...
Hybrid
Customer service experience
Strong communication skills
Empathy and resilience
Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Job Summary

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
  • In this role, you’ll handle inbound calls from customers—everything from simple purchase queries to more complex questions about interest rates.
  • You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus.

Matching Summary

Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Salary

Base: £26,500; Bonus/Equity: performance-related bonus; Benefits: 12% pension, private medical insurance, 24/7 virtual GP access, generous holiday allowance

Skills & Requirements

Must-have

  • Customer service experience
  • Strong communication skills
  • Empathy and resilience
  • Confidence using tech
  • Handle inbound calls
  • Resolve customer queries

Nice-to-have

  • Personalise customer interactions
  • Enhance digital capabilities
  • Support internal stakeholders
  • Adapt quickly
  • Build relationships

Key Requirements

  • Customer service experience
  • Call centre experience preferred
  • Retail or hospitality experience accepted
  • Microsoft Office proficiency
  • Ability to use multiple systems

Work Rights

Not specified

Tailored Resume

Cover Letter