Banking Services Group Leader Ii - Retail Servicing

MTB (M&T Bank)

Millsboro, Delaware, United States of America
Base: $22.61 - $37.67 hourly; bonus/equity: not sp...
Monitor work flow
Provide training and coaching
Approve work of assigned team
Guides workflow, manages exceptions, assists in process improvement and related projects within Retail Servicing

Job Summary

  • Guides workflow, manages exceptions, assists in process improvement and related projects within Retail Servicing.
  • Monitor work flow and serve as liaison between assigned Retail Servicing unit and management.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.

Matching Summary

Guides workflow, manages exceptions, assists in process improvement and related projects within Retail Servicing.

Salary

Base: $22.61 - $37.67 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Monitor work flow
  • Provide training and coaching
  • Approve work of assigned team
  • Maintain team procedures
  • Quality assurance control reviews
  • Manage and provide guidance on exceptions
  • Identify process improvement opportunities

Nice-to-have

  • Promote environment supporting belonging
  • Reflect M&T Bank brand

Key Requirements

  • Minimum of 4 years’ higher education and/or work experience
  • Work leadership experience
  • Strong customer service skills
  • Knowledge of relevant software

Work Rights

Not specified

Tailored Resume

Cover Letter