The II, Trainer is responsible for the initial and ongoing training of all customer experience staff to ensure effective call handling and performance KPI achievement
Job Summary
The II, Trainer is responsible for the initial and ongoing training of all customer experience staff to ensure effective call handling and performance KPI achievement.
Essential duties include delivering training, creating learning materials, updating procedure documents, and managing the Learning Management System (LMS).
WM offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, Stock Purchase Plan, and Company match on 401K.
Matching Summary
The II, Trainer is responsible for the initial and ongoing training of all customer experience staff to ensure effective call handling and performance KPI achievement.