The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action
Job Summary
The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy.
Elevance Health offers a range of market-competitive total rewards including merit increases, paid holidays, Paid Time Off, incentive bonus programs, medical, dental, vision, disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs, and financial education resources.
Matching Summary
The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
Skills & Requirements
Must-have
Telephonic crisis intervention
Safety screenings and assessments
24-hour call center operation
Virtual full-time work with in-person training
Documentation of interactions
Compliance with HIPAA and OSHA
Nice-to-have
Work-life integration support
Collaboration with agencies and organizations
Behavioral health call center experience
Crisis experience
Use of established protocols
Key Requirements
High school diploma or equivalent
Minimum 1 year behavioral health experience or 6 months crisis experience
BS/BA degree preferred
Two years behavioral health services experience preferred
Call center experience preferred
Compliance with COVID-19 and Influenza vaccination requirements