Become a part of our caring community and help us put health first
Job Summary
Become a part of our caring community and help us put health first.
The Principal Architect for Conversational AI owns the end-to-end technical architecture for enterprise-grade voice and chat experiences—from NLU/LLM orchestration and dialog policy to integrations, observability, security, and production reliability.
Humana, Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company.
Matching Summary
Become a part of our caring community and help us put health first.
Salary
Base: $172,200 - $236,900 per year; Bonus/Equity: eligible for a bonus incentive plan; Benefits: medical, dental and vision benefits, 401(k) retirement savings plan, time off, disability, life insurance and many other opportunities
Skills & Requirements
Must-have
Conversational AI architecture
LLM orchestration and dialog policy
Enterprise integrations
Voice and chat experiences
Platform capability leadership
Reliability, security, compliance
Nice-to-have
Caring community
Putting health first
Strategic technical leadership
Pragmatic AI mindset
Influences without authority
Key Requirements
10+ years software engineering experience
3+ years in AI/ML systems or conversational platforms
Proven architecture ownership for distributed systems
Deep knowledge of Contact center / conversational platforms
Deep knowledge of LLM orchestration frameworks/patterns