Service staff recruiting, training and development
Customer engagement and resolution
Manage administrative and reporting functions
Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
Job Summary
Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.
We offer best in class industry benefits Professional & fun work environment A competitive pay plan and industry leading benefits Opportunity for Advancement.
Matching Summary
Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
Skills & Requirements
Must-have
Service Staff Recruiting, Training and Development
Customer engagement and resolution
Manage administrative and reporting functions
Maintain clean and safe service areas
Automotive industry standards
Nice-to-have
Strong attention to detail
Excellent communication skills
Active Listening
Critical Thinking
Time Management
Key Requirements
1-2 years proven track record as Service Manager
Acceptable driving record and valid driver's license