Manager Platform Engineering- It Service Management

Carnegie Mortgage Partners LLC

Not specified; not specified; medical, dental, vis...
Onsite
Servicenow platform operations
Itil-based practices implementation
Cmdb data quality management
Carnegie Mortgage Partners LLC is seeking a Manager of Platform Engineering for IT Service Management, responsible for leading ITSM platforms and processes to enhance service delivery and operational excellence. The ideal candidate will have 6-8 years of experience in ITSM, strong leadership skills, and a solid understanding of ITIL practices

Job Summary

  • The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes.
  • This position partners closely with Platform Engineering, SRE, Security, and Application teams to ensure reliable service delivery at scale.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) match, and tuition reimbursement.

Matching Summary

Match Score: 85

Carnegie Mortgage Partners LLC is seeking a Manager of Platform Engineering for IT Service Management, responsible for leading ITSM platforms and processes to enhance service delivery and operational excellence. The ideal candidate will have 6-8 years of experience in ITSM, strong leadership skills, and a solid understanding of ITIL practices.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, adoption assistance, tuition reimbursement

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • ITIL-based practices implementation
  • CMDB data quality management
  • Change Enablement process ownership
  • Incident & Problem Management leadership

Nice-to-have

  • Strong verbal communication skills
  • High learning agility
  • Consultative and collaborative work style
  • Ability to manage multiple priorities
  • Comfortable working with ambiguity

Key Requirements

  • Bachelor's degree in computer science or related field
  • 6-8 years of professional experience
  • 1+ year of leadership experience
  • Experience leading ITSM or operations teams

Work Rights

Not specified

Tailored Resume

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