Contact Center Circle Lead (operations Manager)

ING Hubs Philippines

Fully remote
5+ years in contact center management
Outstanding customer service skills
Experience in training and coaching
ING Hubs Philippines is growing rapidly, delivering processing and contact center services globally

Job Summary

  • ING Hubs Philippines is growing rapidly, delivering processing and contact center services globally.
  • The role involves leading a team to achieve operational excellence and drive change.
  • You will foster a customer-centric culture and collaborate with various stakeholders.

Matching Summary

ING Hubs Philippines is growing rapidly, delivering processing and contact center services globally.

Skills & Requirements

Must-have

  • 5+ years in Contact Center management
  • Outstanding customer service skills
  • Experience in training and coaching

Nice-to-have

  • Proactive and self-starter mindset
  • Ability to work remotely across cultures
  • Strong organizational and cultural sensitivity

Key Requirements

  • College graduate
  • Proficient in spoken & written English
  • Experience with capacity management processes

Work Rights

Not specified

Tailored Resume

Cover Letter