Competitive salary; benefits: not specified; bonus...
Not specified
Monitor service quality through audits
Assess compliance with service sops
Identify service gaps and non-compliance
Beauty Valley Academy Pte. Ltd. is seeking a detail-oriented QA Executive to ensure service quality and compliance with company standards in Singapore. The role involves monitoring service delivery, identifying areas for improvement, and collaborating with operational teams
Job Summary
The role involves monitoring service quality through audits, observations, and reviews to ensure consistent delivery.
Candidates will work closely with operations teams to implement corrective actions based on quality feedback.
The position offers competitive salary, benefits, and career development opportunities within a fast-paced environment.
Matching Summary
Match Score: 85
Beauty Valley Academy Pte. Ltd. is seeking a detail-oriented QA Executive to ensure service quality and compliance with company standards in Singapore. The role involves monitoring service delivery, identifying areas for improvement, and collaborating with operational teams.
Salary
Competitive salary; Benefits: Not specified; Bonus/Equity: Not specified
Skills & Requirements
Must-have
Monitor service quality through audits
Assess compliance with service SOPs
Identify service gaps and non-compliance
Prepare quality reports and scorecards
Handle customer feedback and complaints
Nice-to-have
Experience with ISO 9001 frameworks
Knowledge of CSAT, NPS, SLA metrics
Audit experience in service organizations
Strong stakeholder management skills
Proficient in Microsoft Excel reporting
Key Requirements
Diploma or Bachelor's degree in Quality Management or related field
Minimum 1–3 years of QA experience in the service sector
Excellent attention to detail and analytical skills