Fraud Support Associate

M&T Bank

Buffalo, NY, United States
Base: $18.68 - $31.14 hourly (usd); bonus/equity: ...
Hybrid
Open availability for scheduling
Experience with fraud-related customer service
Ability to work holidays
The role involves providing outstanding service for customer inquiries related to fraud and card transactions

Job Summary

  • The role involves providing outstanding service for customer inquiries related to fraud and card transactions.
  • Candidates will be responsible for resolving customer issues and making critical decisions to mitigate fraud loss.
  • M&T Bank promotes an environment that supports belonging and reflects its brand values.

Matching Summary

The role involves providing outstanding service for customer inquiries related to fraud and card transactions.

Salary

Base: $18.68 - $31.14 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Open availability for scheduling
  • Experience with fraud-related customer service
  • Ability to work holidays

Nice-to-have

  • Effective communication skills
  • Ability to multitask in fast-paced environment
  • Experience with call center systems

Key Requirements

  • Associates degree or equivalent experience
  • Minimum of 2 years related work experience
  • 1 year of customer service related fraud experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter