Assoc. Service Delivery Manager

Amadeus Data Processing GmbH

Not specified; bonus included; health benefits + c...
5+ years managing service teams in it
Experience with airport technology environments
Strong understanding of itil best practices
You will serve as the main point of contact for all service-related queries and ensure high-quality service delivery for Amadeus Airport IT products

Job Summary

  • You will serve as the main point of contact for all service-related queries and ensure high-quality service delivery for Amadeus Airport IT products.
  • The role involves managing incidents, identifying recurring problems, and coordinating with internal teams to implement changes and new releases.
  • Amadeus offers a flexible working model, attractive compensation packages, and a global environment focused on diversity and inclusion.

Matching Summary

You will serve as the main point of contact for all service-related queries and ensure high-quality service delivery for Amadeus Airport IT products.

Salary

Not specified; Bonus included; Health benefits and caregiving included

Skills & Requirements

Must-have

  • 5+ years managing service teams in IT
  • Experience with airport technology environments
  • Strong understanding of ITIL best practices
  • Skilled in managing service level agreements SLAs
  • Comfortable with server management and networking

Nice-to-have

  • ITIL certification preferred
  • Open to occasional travel up to 20%
  • Effective communicator with strong organizational skills
  • Collaborative approach to resolving customer issues

Key Requirements

  • 5+ years experience managing service teams
  • IT or airport technology background required
  • Knowledge of IT service management best practices
  • Willingness to travel up to 20%

Work Rights

Not specified

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