Member Experience Representative

Mochi Health

Austin, United States
Base: $15ph (english); $17ph (bilingual); bonus/eq...
On-site
Inbound phone support
Patient care navigation
Medication understanding
Mochi Health is building an AI-driven marketplace to fix broken healthcare by connecting patients to the right providers, transparent pharmacy pricing, and affordable medications

Job Summary

  • Mochi Health is building an AI-driven marketplace to fix broken healthcare by connecting patients to the right providers, transparent pharmacy pricing, and affordable medications.
  • The Member Experience Representative will handle inbound patient calls, answer questions about prescriptions, appointments, and account status, and document interactions accurately.
  • This is a temporary-to-permanent, entry-level role with a clear path to permanent employment for strong performers, offering part-time hours with specific shift options.

Matching Summary

Mochi Health is building an AI-driven marketplace to fix broken healthcare by connecting patients to the right providers, transparent pharmacy pricing, and affordable medications.

Salary

Base: $15/hr (English); $17/hr (Bilingual); Bonus/Equity: Variable hourly Performance Bonus (~$20-25/hr); Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound phone support
  • Patient care navigation
  • Medication understanding
  • HIPAA compliance
  • Secure patient portal communication

Nice-to-have

  • Compassionate and dependable
  • Bold thinking and collaboration
  • Human and intuitive healthcare

Key Requirements

  • 1+ years call center experience
  • Telehealth or healthcare experience preferred
  • Spanish and English fluency preferred
  • Reliable internet and headset required
  • Must be located in Texas

Work Rights

Must be located in Texas

Tailored Resume

Cover Letter