Client Care Associate

St Clair Veterinary Group

Kirkcaldy, Scotland, GB
Base: £23,132.37 py; bonus/equity: not specified; ...
Onsite
Customer facing experience
Excellent communication skills
It skills – microsoft office
Greet and receive clients and their pets on arrival and then monitor and manage waiting times

Job Summary

  • Greet and receive clients and their pets on arrival and then monitor and manage waiting times.
  • Counsel clients concerning available products and also basic pre and post-operative care where appropriate and promote sales where appropriate.
  • We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.

Matching Summary

Greet and receive clients and their pets on arrival and then monitor and manage waiting times.

Salary

Base: £23,132.37 per annum; Bonus/Equity: Not specified; Benefits: 5 weeks holiday + bank holidays + Birthday Leave, Career progression, Staff discount schemes, Life Assurance, Enhanced sickness pay, Enhanced equal family leave, E-car salary sacrifice scheme, Employer contribution pension scheme, Wellness program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme

Skills & Requirements

Must-have

  • Customer facing experience
  • Excellent communication skills
  • IT skills – Microsoft Office
  • Debt Management
  • Handle client complaints

Nice-to-have

  • People, pets and positivity
  • Promote sales
  • Support Insurance Claim procedures
  • Wellness program

Key Requirements

  • Previous Customer facing experience
  • Excellent communication skills
  • Excellent administration, organisational and time management skills
  • Excellent IT skills

Work Rights

Not specified

Tailored Resume

Cover Letter