Client Relationship Manager M/w/d

HCM Portal (UPS)

Kelsterbach, DE, United States
Excellent communication skills
Service management expertise
Problem resolution capabilities
The role involves providing high-level service to customers as a central point of contact for service management and problem resolution

Job Summary

  • The role involves providing high-level service to customers as a central point of contact for service management and problem resolution.
  • You will develop excellent working relationships with clients to maintain service performance and encourage new business.
  • The position requires managing customer service agents and ensuring compliance with company guidelines.

Matching Summary

The role involves providing high-level service to customers as a central point of contact for service management and problem resolution.

Skills & Requirements

Must-have

  • excellent communication skills
  • service management expertise
  • problem resolution capabilities

Nice-to-have

  • cross-functional collaboration
  • mentoring experience
  • commercial awareness

Key Requirements

  • experience in customer service
  • ability to manage complaints
  • mentoring skills

Work Rights

Not specified

Tailored Resume

Cover Letter