Servicenow Itsm Manager

Crowe UK

Base: $103,200.00 - $210,900.00 py; bonus/equity: ...
5+ years professional experience
2+ years hands-on servicenow itsm work
Configure core itsm applications
The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform to help clients modernize service delivery operations

Job Summary

  • The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform to help clients modernize service delivery operations.
  • Candidates must possess strong communication skills to lead client-facing workshops and translate business requirements into scalable technical solutions.
  • Crowe offers a comprehensive total rewards package with opportunities for career growth in an inclusive culture that values diversity.

Matching Summary

The role involves designing, configuring, and enhancing ITSM solutions on the ServiceNow platform to help clients modernize service delivery operations.

Salary

Base: $103,200.00 - $210,900.00 per year; Bonus/Equity: Not specified; Benefits: Comprehensive total rewards package including career coaching

Skills & Requirements

Must-have

  • 5+ years professional experience
  • 2+ years hands-on ServiceNow ITSM work
  • Configure core ITSM applications
  • Build workflows and automations
  • Strong JavaScript skills
  • ServiceNow CSA certification required

Nice-to-have

  • Consulting experience preferred
  • Willingness to travel up to 30%
  • ITIL Foundation certification
  • CAD certification
  • CIS-ITSM certification

Key Requirements

  • 5+ years professional experience
  • 2+ years ServiceNow ITSM work
  • ServiceNow CSA certification
  • US work authorization required
  • No sponsorship available

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter