To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer experience expertise
Job Summary
To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer experience expertise.
Take responsibility for the development of the strategy for Customer Experience across the total consumer database with the aim of improving the service and product features available to our customers.
Provide leadership to the direct and indirect teams at the various touch-points to drive appropriate behaviour and a Values based business culture.
Matching Summary
To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist customer experience expertise.
Skills & Requirements
Must-have
Customer experience strategy development
Customer life-cycle implementation
Sales approach alignment
Customer experience standards
Product and process enhancement
Nice-to-have
Role modelling customer experience
Values based business culture
African regional expertise
Key Requirements
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)