Specialist Ii, It Technical Support

Samsung Electronics Canada

Base: $50,000 to $70,000; bonus/equity: not specif...
Fully remote
Tier 1 and 2 technical support
Ticket tracking system usage
It asset management
The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada providing high-level customer service and technical assistance

Job Summary

  • The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada providing high-level customer service and technical assistance.
  • The role includes troubleshooting end-user issues, managing IT assets, working with vendors, and supporting various IT systems and applications.
  • Samsung offers competitive salary, comprehensive benefits from day one, employee discounts, wellness programs, and opportunities for continuous learning.

Matching Summary

The Specialist, IT Technical Support is the first point of contact for employees at Samsung Electronics Canada providing high-level customer service and technical assistance.

Salary

Base: $50,000 to $70,000; Bonus/Equity: Not specified; Benefits: Employer paid Medical and Dental coverage, Group RRSP plan, wellness benefits

Skills & Requirements

Must-have

  • Tier 1 and 2 technical support
  • Ticket tracking system usage
  • IT asset management
  • Knowledge of Windows 11 and Linux servers
  • Microsoft Active Directory experience
  • Remote support for offices and employees
  • VOIP and video conference support

Nice-to-have

  • Strong problem solving skills
  • Excellent oral and written communication
  • Ability to multitask under pressure
  • Professional and friendly demeanor
  • Training and mentoring team members
  • Experience with physical server installation
  • Vendor management and procurement

Key Requirements

  • College Diploma minimum
  • 5+ years related experience
  • Relevant IT certifications are an asset
  • Experience with Windows 11 and Linux servers
  • Knowledge of Microsoft Active Directory
  • Experience with VOIP and video conferencing systems
  • Ability to provide technical support in person and over phone

Work Rights

Not specified

Tailored Resume

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