Customer Service Representative Team Lead

Purity Bakeries Ltd / Goddard Enterprises Limited (GEL)

Not specified; benefits: group life, medical insur...
Not specified
5 cxc including english and math
Associate degree or supervisory certificate
2 years sales or customer service experience
Purity Bakeries Ltd, part of Goddard Enterprises Limited, is seeking a dynamic Customer Service Representative Team Lead to manage their customer service team and enhance customer satisfaction. The ideal candidate should possess strong sales and customer service skills, along with relevant qualifications and experience

Job Summary

  • The role involves directing the Customer Service Team of Shippers and Representatives while leading by example in customer engagement.
  • Candidates will be responsible for resolving customer complaints across multiple channels and making recommendations to increase sales.
  • The company offers an attractive benefits package including Group Life, Medical Insurance, Pension Schemes, and an Employee Share Option Plan.

Matching Summary

Match Score: 85

Purity Bakeries Ltd, part of Goddard Enterprises Limited, is seeking a dynamic Customer Service Representative Team Lead to manage their customer service team and enhance customer satisfaction. The ideal candidate should possess strong sales and customer service skills, along with relevant qualifications and experience.

Salary

Not specified; Benefits: Group Life, Medical Insurance, Pension Schemes, ESOP eligibility

Skills & Requirements

Must-have

  • 5 CXC including English and Math
  • Associate Degree or Supervisory Certificate
  • 2 years sales or customer service experience
  • Microsoft Office proficiency
  • Cash reconciliation and inventory management

Nice-to-have

  • Strong relationship building skills
  • Self-motivated with initiative
  • Professional presentation
  • Willingness to work varied hours

Key Requirements

  • Minimum 5 CXC including English Language and Mathematics
  • Associate Degree in Business Studies or Certificate in Supervisory Management
  • Two years' experience in a sales or customer service environment
  • Computer literate with Microsoft Office suite knowledge

Work Rights

Not specified

Tailored Resume

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