Job 141334

Honeywell

Hybrid
Itil v4 problem management principles
Ai-enabled insights
Kpis and analytics
Honeywell is seeking a Senior IT Analyst to lead the Problem Management practice, utilizing ITIL v4 principles and AI-driven analytics to enhance service quality and operational resilience. The ideal candidate will have significant experience in ITSM operations, particularly in Problem Management, with a strong focus on data-driven analysis and stakeholder collaboration

Job Summary

  • The Sr IT Analyst is responsible for leading the Problem Management practice to proactively and reactively reduce the impact and recurrence of incidents, improve service stability, and protect business outcomes.
  • The role applies ITIL v4 Problem Management principles, data‑driven analysis, and AI‑enabled insights to identify systemic issues, drive effective root‑cause analysis, and ensure corrective and preventive actions are implemented and measured.
  • By leveraging KPIs, analytics, and continual improvement practices, the role partners with Service Owners, Application teams, and IT leadership to enhance operational resilience, increase transparency, and continuously improve service quality.

Matching Summary

Match Score: 85

Honeywell is seeking a Senior IT Analyst to lead the Problem Management practice, utilizing ITIL v4 principles and AI-driven analytics to enhance service quality and operational resilience. The ideal candidate will have significant experience in ITSM operations, particularly in Problem Management, with a strong focus on data-driven analysis and stakeholder collaboration.

Skills & Requirements

Must-have

  • ITIL v4 Problem Management principles
  • AI-enabled insights
  • KPIs and analytics
  • ServiceNow Problem Management
  • Root Cause Analysis facilitation

Nice-to-have

  • continual improvement practices
  • operational resilience enhancement
  • cross-functional collaboration

Key Requirements

  • 3+ years of experience in IT/ITSM operations
  • 3+ years of hands-on experience leading Problem Management
  • Bachelor’s degree in computer science, Information Systems, IT, or Business Management
  • ITIL v4 Foundations (or higher) certification preferred
  • ServiceNow certifications preferred

Work Rights

Not specified

Tailored Resume

Cover Letter