Customer Service Team Lead

Uline

Kenosha, WI, US
Base: $33 to $38 ph; bonus/equity: multiple bonus ...
Fully onsite
3+ years of customer service experience
High school diploma or equivalent
Effective communication skills
Uline is seeking a Customer Service Team Lead in Kenosha, WI, offering a pay range of $33 to $38 per hour along with opportunities for career growth. The role involves coaching customer service representatives, handling escalated issues, and ensuring a customer-focused experience

Job Summary

  • The role involves coaching and developing Customer Service Representatives in product knowledge, policies, and performance metrics.
  • Uline offers complete health insurance coverage, a 401(k) with a 6% employer match starting day one, and multiple bonus programs.
  • Employees work on-site at modern facilities that include an on-site fitness center and a café with affordable meal options.

Matching Summary

Match Score: 85

Uline is seeking a Customer Service Team Lead in Kenosha, WI, offering a pay range of $33 to $38 per hour along with opportunities for career growth. The role involves coaching customer service representatives, handling escalated issues, and ensuring a customer-focused experience.

Salary

Base: $33 to $38 per hour; Bonus/Equity: Multiple bonus programs available; Benefits: Complete health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance

Skills & Requirements

Must-have

  • 3+ years of customer service experience
  • High School diploma or equivalent
  • Effective communication skills

Nice-to-have

  • Bachelor's degree preferred
  • 2+ years leadership experience
  • Process improvement mindset

Key Requirements

  • High School diploma required
  • 3+ years customer service experience
  • 2+ years supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter