Customer Journey Expert - Product Management - Ing Commercial Finance
ING
Netherlands
Base: not specified; bonus/equity: not specified; ...
Hybrid
Product strategy development
Product lifecycle management
Customer satisfaction monitoring
In this role, you ensure a set of products that are reliable, scalable, and secure, while simultaneously offering the best possible customer experience for our business customers in the Netherlands
Job Summary
In this role, you ensure a set of products that are reliable, scalable, and secure, while simultaneously offering the best possible customer experience for our business customers in the Netherlands.
The Product Management team is responsible for developing and managing the product strategy and lifecycle, including catalog, governance, marketing, customer satisfaction, market research, new product design, performance, risk management, policy updates, and content management.
The benefits of working at ING include a salary tailored to your qualities and experience, 24-27 vacation days depending on your contract, a pension scheme, a 13th month, 8% holiday pay, and hybrid working.
Matching Summary
In this role, you ensure a set of products that are reliable, scalable, and secure, while simultaneously offering the best possible customer experience for our business customers in the Netherlands.
Salary
Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Product strategy development
Product lifecycle management
Customer satisfaction monitoring
Data analysis and reporting
Asset-based lending products
Nice-to-have
Strong commercial portfolio
Digital channels focus
Informal work environment
Innovative colleagues
Key Requirements
Master or Bachelor's degree
3 - 8 years of work experience
Thorough knowledge of Lending/Commercial Finance products