Team Leader Service Client (h/f) - Cdi À Valenciennes

Lyreco

Valenciennes, France
**
Coaching for team performance
Define qualitative and quantitative objectives
Implement good practices
** Lyreco is seeking a Team Leader for their Client Service department in Valenciennes, France. The role focuses on coaching team members, setting performance objectives, and implementing best practices to enhance customer service and team performance. **

Job Summary

  • Ensure proximity coaching to develop the team's skills, autonomy, and performance.
  • Develop and implement good practices to guarantee the level of customer service and remain informed about commercial evolutions.
  • Lyreco offers a participation and profit-sharing bonus, annual bonus, PEE, CSE benefits, RTT, and actions for work-life balance.

Matching Summary

Match Score: 75

** Lyreco is seeking a Team Leader for their Client Service department in Valenciennes, France. The role focuses on coaching team members, setting performance objectives, and implementing best practices to enhance customer service and team performance. **

Skills & Requirements

Must-have

  • coaching for team performance
  • define qualitative and quantitative objectives
  • implement good practices
  • continuous improvement initiatives
  • ensure customer satisfaction

Nice-to-have

  • leadership recognized
  • ability to federate teams
  • active listening
  • agile and proactive
  • anticipate and take initiatives

Key Requirements

  • experience in team management
  • experience in customer relations
  • rigorous and organized

Work Rights

Not specified

Tailored Resume

Cover Letter