Slide Insurance is seeking a Workforce Management Analyst to oversee forecasting, scheduling, and real-time staffing in a collaborative, innovative workplace. The role requires strong analytical skills and experience with cloud-based contact center platforms, particularly Five9
Job Summary
The role focuses on delivering accurate forecasts, optimized schedules, and real-time staffing adjustments to support service excellence.
Candidates will utilize Five9 and related analytics tools to identify efficiency opportunities and support interaction analytics.
Slide Insurance offers a comprehensive benefits package including a Lifestyle Spending Account and recognition as a top workplace.
Matching Summary
Match Score: 85
Slide Insurance is seeking a Workforce Management Analyst to oversee forecasting, scheduling, and real-time staffing in a collaborative, innovative workplace. The role requires strong analytical skills and experience with cloud-based contact center platforms, particularly Five9.
Skills & Requirements
Must-have
2+ years workforce management experience
Five9 platform proficiency preferred
High-volume call center background
Nice-to-have
Experience with AI interaction analytics tools
Strong collaborative culture alignment
IVR programming and optimization skills
Key Requirements
Bachelor's degree in Mathematics, Economics, or Business Analytics
Proficiency with Microsoft 365 tools including Excel and Power BI
Familiarity with IVR systems and real-time traffic management