People Service Specialist

Haleon

**
Servicenow cases
Live chat
Tier 1 hr cases
** Haleon is seeking a People Service Specialist to serve as the first point of contact for employee HR inquiries, ensuring service excellence in resolving Tier 1 HR cases. The ideal candidate should have a strong customer service orientation, effective communication skills, and familiarity with HR policies, along with language proficiency in English and Portuguese. **

Job Summary

  • Serve as the initial contact for employee queries via ServiceNow cases, live chat, and calls, providing end-to-end support and resolution for Tier 1 cases.
  • Maintain professional communication with employees and stakeholders, staying current on HR policies, procedures, and regulatory requirements.
  • Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day.

Matching Summary

Match Score: 75

** Haleon is seeking a People Service Specialist to serve as the first point of contact for employee HR inquiries, ensuring service excellence in resolving Tier 1 HR cases. The ideal candidate should have a strong customer service orientation, effective communication skills, and familiarity with HR policies, along with language proficiency in English and Portuguese. **

Skills & Requirements

Must-have

  • ServiceNow cases
  • live chat
  • Tier 1 HR cases
  • HR policies and procedures
  • MS Office Suite

Nice-to-have

  • Agile performance-focused culture
  • human understanding and trusted science
  • continuous improvement initiatives
  • belonging and inclusion

Key Requirements

  • High School Diploma required
  • University degree or equivalent experience
  • 0-1 years of experience
  • English B2 and Portuguese B2
  • Must have knowledge in MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter