This role serves as a key partner to customers, driving business transformation through strategic success planning and product roadmap alignment
Job Summary
This role serves as a key partner to customers, driving business transformation through strategic success planning and product roadmap alignment.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Candidates will leverage deep knowledge of Workday's AI capabilities to help customers innovate and achieve measurable efficiency gains.
Matching Summary
This role serves as a key partner to customers, driving business transformation through strategic success planning and product roadmap alignment.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State & Local Government customer base experience
Adaptive Planning implementation experience
Financials functional domain expertise
Webinar hosting and executive presentation skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree in Business or Technical field
Ability to travel up to 30%
Must be based in Tokyo or Osaka with 50% office attendance
Proven track record managing complex SaaS environments