Member Experience Manager

EōS Fitness

Hurst, TX, US
Hourly: $15; bonus/equity: not specified; benefits...
On-site
Proven customer service leadership experience
Front-line team training and development skills
Billing issue resolution and member retention strategies
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position involves partnering with department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Hourly: $15; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Front-line team training and development skills
  • Billing issue resolution and member retention strategies

Nice-to-have

  • Experience in fitness or hospitality industry
  • Proficiency with fitness management software
  • Strong online reputation management capabilities

Key Requirements

  • Must obtain CPR certification within 30 days of employment
  • Must attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Must successfully pass background check

Work Rights

Not specified

Tailored Resume

Cover Letter