It Service Management Analyst

PPD (Thermo Fisher) UK

Budapest, Hungary
It service management concepts
Servicenow ticketing system
Incident, change, and problem management
At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer

Job Summary

  • At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer.
  • The ITSM Analyst supports this mission by ensuring reliable, high-quality IT services across the enterprise.
  • This role involves collaborating with cross-functional IT teams to identify opportunities for process improvement.

Matching Summary

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer.

Skills & Requirements

Must-have

  • IT service management concepts
  • ServiceNow ticketing system
  • Incident, Change, and Problem Management

Nice-to-have

  • Process improvement and automation
  • Effective communication skills
  • Experience in regulated environments

Key Requirements

  • Bachelor's degree in Information Technology
  • 0–2 years of IT support experience
  • ITIL Foundation certification or willingness to obtain

Work Rights

Not specified

Tailored Resume

Cover Letter