The role involves supporting operations and managing delivery for production systems based on operational requirements and service agreements
Job Summary
The role involves supporting operations and managing delivery for production systems based on operational requirements and service agreements.
Key responsibilities include triaging major incidents, driving escalations, and communicating status updates to senior management and stakeholders.
The position requires a candidate with at least 7.5 years of experience in Critical Incident Management and a minimum of 15 years of full-time education.
Matching Summary
The role involves supporting operations and managing delivery for production systems based on operational requirements and service agreements.
Skills & Requirements
Must-have
Critical Incident Management
ITIL certification
MIM process management
Infrastructure change review
Executive communication
Nice-to-have
Agentic AI solutions knowledge
Strong writing and communication skills
Proactive monitoring experience
Key Requirements
Minimum 7.5 years of experience in Critical Incident Management
15 years full time education
ITIL certification required
Must be based in Bengaluru office
Availability for 24/7 rotational shifts including nights and weekends