Patient Service Account Representative

Advocate Health

Base: $20.80 - $31.20; bonus/equity: not specified...
Patient greeting and information response
Answering telephone and screening calls
Patient registration and data verification
Greets patients and visitors, answers the telephone, screens calls, and takes messages

Job Summary

  • Greets patients and visitors, answers the telephone, screens calls, and takes messages.
  • Registers patients, obtains demographic and insurance information, verifies coverage, collects co-pays, and schedules appointments.
  • Maintains knowledge of Medicare, Medicaid, and third-party payer requirements and educates patients on referral and authorization processes.

Matching Summary

Greets patients and visitors, answers the telephone, screens calls, and takes messages.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Patient greeting and information response
  • Answering telephone and screening calls
  • Patient registration and data verification
  • Appointment scheduling and coordination
  • Insurance verification and pre-authorization
  • Patient account and payment collection

Nice-to-have

  • Strong attention to detail
  • Ability to work independently
  • Effective communication with diverse individuals
  • Financial counseling and payment plans

Key Requirements

  • High School Graduate
  • 1 year customer service experience
  • Knowledge of third-party payers
  • Basic human anatomy and medical terminology
  • Intermediate computer skills
  • Keyboarding/data entry speed and accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter