Ambulatory Patient Access Representative

Nationwide Children's Hospital

Columbus, Ohio, US
Excellent customer service
Accurate demographic and insurance information
Communicate differences to customer
Greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts

Job Summary

  • Greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts.
  • Interviews and registers patients, obtains accurate demographic, insurance, and physician information, and screens for insurance eligibility and pre-certification.
  • Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.

Matching Summary

Greets and registers patients, answers telephone calls, schedules appointments, and pulls and files medical charts.

Skills & Requirements

Must-have

  • Excellent customer service
  • Accurate demographic and insurance information
  • Communicate differences to customer
  • Open communication with departments
  • Navigate current technology systems

Nice-to-have

  • Assist in shadowing new employees
  • Identify self-pay patients
  • Multi-task in stressful environment

Key Requirements

  • High School Diploma or equivalent
  • Associate’s Degree preferred
  • One year of health care experience preferred
  • CPR certification as determined by manager

Work Rights

Not specified

Tailored Resume

Cover Letter