Team Leader Service Account Management (w/m/d)

Fritz Schaefer GmbH

Giebelstadt, Germany
On-site
Service account management team leadership
Customer service b2b
Complex technical solutions sales
You will provide disciplinary leadership for the Service Account Management team, ensuring effective communication with internal departments and external customers

Job Summary

  • You will provide disciplinary leadership for the Service Account Management team, ensuring effective communication with internal departments and external customers.
  • Key responsibilities include managing service requests, actively supporting customers, and identifying service opportunities such as obsolescence management and change requests.
  • The company offers benefits such as subsidized further training, flexible working hours, employee events, and a comprehensive health management program.

Matching Summary

You will provide disciplinary leadership for the Service Account Management team, ensuring effective communication with internal departments and external customers.

Skills & Requirements

Must-have

  • Service Account Management Team Leadership
  • Customer Service B2B
  • Complex Technical Solutions Sales
  • Supply Chain Process Understanding
  • Salesforce CRM System Knowledge
  • Negotiation Skills

Nice-to-have

  • Customer Needs Identification
  • Obsolescence Management
  • Change Request Management
  • Service Contract Management
  • Team Leadership Experience

Key Requirements

  • Minimum 5 years relevant experience
  • Customer Service and B2B Sales
  • Intralogistics Product Knowledge
  • Supply Chain and Warehouse Layout Understanding
  • Proficient in German and English

Work Rights

Not specified

Tailored Resume

Cover Letter