Respond to customer inquiries via telephone, email, sms and chat
Maintain knowledge of company products and services
Analyze customer service needs
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
Job Summary
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients.
At FIS, you can grow your career as far as you want to take it.
Matching Summary
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
Salary
$15/hour
Skills & Requirements
Must-have
Respond to customer inquiries via telephone, email, SMS and Chat
Maintain knowledge of company products and services
Analyze customer service needs
Navigate computerized data entry system
Work shift availability including days, nights and weekends