Systems Specialist

Workforcity

Unknown
Atm monitoring and ticket management
24x7 shift work including nights and weekends
Customer service via phone, chat, and email
The ATM Service Center Analyst is responsible for ATM monitoring and comprehensive ticket management of Citibank’s ATMs

Job Summary

  • The ATM Service Center Analyst is responsible for ATM monitoring and comprehensive ticket management of Citibank’s ATMs.
  • This role requires close collaboration with various Citigroup technology, operations teams, and external vendors globally.
  • Deliver exceptional customer service, acting as a primary point of contact for ATM-related issues and inquiries.

Matching Summary

The ATM Service Center Analyst is responsible for ATM monitoring and comprehensive ticket management of Citibank’s ATMs.

Skills & Requirements

Must-have

  • ATM monitoring and ticket management
  • 24x7 shift work including nights and weekends
  • Customer service via phone, chat, and email
  • Collaboration with global technology and operations teams
  • Incident remediation using monitoring tools
  • Managing multiple concurrent issues
  • Strong verbal and written English communication

Nice-to-have

  • Proactive team player
  • Training support for new team members
  • Workflow process optimization
  • Analytical problem solving
  • Attention to detail
  • Ability to adapt to dynamic environment

Key Requirements

  • Prior call center and customer service experience
  • Ability to work US hours including 2nd and 3rd shifts
  • Strong English communication skills
  • Experience following complex procedures
  • Ability to manage multiple issues in fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter