D&t Service Manager-1

di aoEURO-NETa

Bangalore, India
8 years it service management experience
Deep understanding of itil v4 framework
Managing ams or infrastructure vendors
The role is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors

Job Summary

  • The role is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.
  • Candidates must maintain a live Continual Improvement Register to drive measurable improvements in First Time Fix and Mean Time to Resolve metrics.
  • Diageo offers an inclusive culture celebrating diversity and flexibility to support employee wellbeing and balance priorities from day one.

Matching Summary

The role is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.

Skills & Requirements

Must-have

  • 8 years IT Service Management experience
  • Deep understanding of ITIL v4 framework
  • Managing AMS or Infrastructure vendors
  • SLA and KPI governance expertise
  • Continual Service Improvement (CSI) management

Nice-to-have

  • Proficiency in ServiceNow and Celonis tools
  • Strong analytical and reporting skills
  • Experience with automation opportunities
  • Proactive problem management mindset

Key Requirements

  • Minimum 8 years experience in IT Service Management
  • Proven experience managing multi-region vendor environments
  • Sound knowledge of compliance and risk management frameworks

Work Rights

Not specified

Tailored Resume

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