On-site (with a hybrid policy allowing 10 remote working days per month)
End user services operations
Microsoft technologies support
Macos/ios and mdm support
Lavazza COM is seeking a Tech & Digital Services Specialist to enhance daily operations and support cross-functional projects within their Tech & Digital Operations & Cyber Security Department. The ideal candidate will have experience in end user services, strong technical knowledge of Microsoft technologies, and good communication skills in both Italian and English
Job Summary
Support daily end user services operations, ensuring SLA compliance and ITIL-based incident/request management.
Contribute to projects across Service Desk, On-Site Support, Meeting Rooms, IAM, Licensing, Change Management, DEX.
Comprehensive welfare package including short working week during summer months and hybrid working policy.
Matching Summary
Match Score: 85
Lavazza COM is seeking a Tech & Digital Services Specialist to enhance daily operations and support cross-functional projects within their Tech & Digital Operations & Cyber Security Department. The ideal candidate will have experience in end user services, strong technical knowledge of Microsoft technologies, and good communication skills in both Italian and English.
Skills & Requirements
Must-have
End User Services Operations
Microsoft Technologies Support
macOS/iOS and MDM Support
Meeting Room Technologies Management
Process Improvement Identification
Nice-to-have
Continuous Improvement Contribution
Emerging Technologies Adoption
Cross-functional Project Collaboration
Key Requirements
2/3 years of professional experience
Strong knowledge of Microsoft technologies
Experience with macOS/iOS and MDM
Familiarity with ServiceNow (or similar ITSM tools)