Team Captain - Customer Support (legal Background Preferred)

Avetta

Calgary, Alberta, Canada
On-site
Review complex account change requests
Interpret legal agreements and m&a documents
Maintain osha recordkeeping knowledge
The Team Captain is responsible for reviewing, researching, and completing complex change requests to supplier accounts while ensuring regulatory accuracy

Job Summary

  • The Team Captain is responsible for reviewing, researching, and completing complex change requests to supplier accounts while ensuring regulatory accuracy.
  • This role serves as a day-to-day point of escalation and subject-matter expert, providing guidance and support to peers in the Account Changes Analyst team.
  • Candidates must possess a strong understanding of client-specific requirements including Insurance, OSHA, MSHA, Safety Manuals, and regulatory documentation.

Matching Summary

The Team Captain is responsible for reviewing, researching, and completing complex change requests to supplier accounts while ensuring regulatory accuracy.

Skills & Requirements

Must-have

  • Review complex account change requests
  • Interpret legal agreements and M&A documents
  • Maintain OSHA recordkeeping knowledge
  • Conduct global entity research verification
  • Provide peer coaching and leadership

Nice-to-have

  • Diplomatic verbal communication skills
  • Experience with Salesforce navigation
  • Knowledge of Avetta Connect processes
  • Ability to calculate OSHA statistics
  • Collaborative inclusive team environment

Key Requirements

  • Legal background preferred
  • Strong understanding of OSHA regulations
  • Ability to navigate Salesforce effectively
  • Clear diplomatic English communication skills

Work Rights

Not specified

Tailored Resume

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