Customer Service Representative - Andover Animal Hospital
Lakefield Veterinary Group
Andover, US
On-site
High school diploma or ged required
1+ years retail sales or customer service experience
Basic medical terminology knowledge
The Customer Service Representative actively recruits new clients and promotes hospital services while ensuring superior client care
Job Summary
The Customer Service Representative actively recruits new clients and promotes hospital services while ensuring superior client care.
This role involves directing the flow of clients and pets to aid the productivity of the veterinary medical team and acting as an initial triage for patient needs.
The position requires maintaining a culture built on values such as Respect, Learning, Do the Right Thing, WOW Service, and Fun.
Matching Summary
The Customer Service Representative actively recruits new clients and promotes hospital services while ensuring superior client care.
Skills & Requirements
Must-have
High School Diploma or GED required
1+ years retail sales or customer service experience
Basic medical terminology knowledge
Microsoft Office Suite proficiency
Cash management and reconciliation skills
Nice-to-have
Experience in a medical facility desired
Strong interpersonal and communication skills
Ability to handle sensitive situations with tact
Knowledge of preventative pet care
Team collaboration and culture fit
Key Requirements
High School Diploma or GED
1+ years experience in retail sales or customer service