Operations Manager – It Services

Bosch Global Software Technologies Private Limited

Bangalore, India
On-site
15-20 years it service management experience
Minimum 10 years leadership managing managers
Agile scrum and waterfall development lifecycle
The role requires owning end-to-end operational performance for an IT Services portfolio with a target of 98% CKPIF compliance

Job Summary

  • The role requires owning end-to-end operational performance for an IT Services portfolio with a target of 98% CKPIF compliance.
  • Candidates must lead and develop 3-4 Service Delivery Managers while maintaining an attrition rate below 10% within the portfolio.
  • The position involves driving automation initiatives using RPA and AI to improve resource utilization to 85% and reduce repeat issues.

Matching Summary

The role requires owning end-to-end operational performance for an IT Services portfolio with a target of 98% CKPIF compliance.

Skills & Requirements

Must-have

  • 15-20 years IT Service Management experience
  • Minimum 10 years leadership managing managers
  • Agile Scrum and Waterfall development lifecycle
  • Multi-account service portfolio management
  • Cross-functional governance and compliance

Nice-to-have

  • Lean Six Sigma certification preferred
  • RPA and AI-led support models exposure
  • Strategic customer conversation skills
  • Continuous improvement orientation
  • Data-driven decision-making ability

Key Requirements

  • Bachelor's degree in Engineering, Computer Science, or IT
  • 15-20 years total experience in IT Service Management
  • 10+ years in leadership roles managing other managers
  • Strong exposure to result-driven environments
  • Experience in cross-functional governance

Work Rights

Not specified

Tailored Resume

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