This role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience
Job Summary
This role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience.
You will work in parallel to other Front Office Duty Managers, as well as train Guest Service Agents in the process of managing group bookings and room allocations, as well as processing commissions form third party bookings.
Join an award-winning team that thinks outside the box and offers employee benefit cards with discounted rates at Accor worldwide.
Matching Summary
This role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience.
Skills & Requirements
Must-have
Reservations specific roles
Hotel Front Office operations
Guest Service Agents training
Processing 3rd party commissions
Responding to service enquiries
Handling escalated complaints
Nice-to-have
Hospitality is a work of Heart
Award-winning service
Additional languages proficiency
Key Requirements
Demonstrated significant experience in hotel Front Office
Proven leadership capabilities
Exceptional communication skills in English
Comprehensive understanding of Resaweb and Opera systems