Director Of Premium Services

Dow Event Center

Grand Rapids, MI, US
Competitive salary; not specified; generous benefi...
Premium hospitality operations
Food & beverage experience
Client relationship management
Lead and execute the overall premium hospitality strategy for Catering, Suites, Clubs, Restaurants and VIP spaces, delivering elevated food & beverage experiences and best-in-class service for all premium clients

Job Summary

  • Lead and execute the overall premium hospitality strategy for Catering, Suites, Clubs, Restaurants and VIP spaces, delivering elevated food & beverage experiences and best-in-class service for all premium clients.
  • Own and manage relationships with catering clients, suite holders, club members, and VIP guests, ensuring a personalized, experience before, during, and after events.
  • Collaborate cross-functionally with Operations, Ticketing, Security, and Guest Services to ensure seamless execution of premium experiences and contractual commitments.

Matching Summary

Lead and execute the overall premium hospitality strategy for Catering, Suites, Clubs, Restaurants and VIP spaces, delivering elevated food & beverage experiences and best-in-class service for all premium clients.

Salary

Competitive salary; Not specified; generous benefits package

Skills & Requirements

Must-have

  • premium hospitality operations
  • food & beverage experience
  • client relationship management
  • sales and servicing
  • staff training and development

Nice-to-have

  • ambitious thinking
  • collaboration
  • bold action
  • inclusive workplace
  • winning is an everyday thing

Key Requirements

  • 8–10 years progressive experience
  • Proven leadership experience
  • Strong knowledge of premium F&B operations
  • Proficient in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter